Shipping Policy

Effective Date: July 30, 2026

Thank you for shopping with MSY Fashion. This Shipping Policy outlines how MSY FASHION LTD processes, ships, and delivers orders placed through msyfashiong.com. We are committed to providing reliable shipping services and keeping customers informed throughout the delivery process.

1. Company Information

This website is operated by:

MSY FASHION LTD

Registered Address:
41 Goodwood Road
Nottingham, England
NG8 2FT

Website:
msyfashiong.com

Customer Support:
Email: support@msyfashiong.com

Phone: +44 7493800427

2. Order Processing

All orders are processed after payment has been successfully authorized.

Processing Time: 1–3 business days

Orders are prepared and dispatched during normal business days (Monday through Friday, excluding public holidays).

During periods of increased demand, processing times may be slightly extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

3. Shipping Destinations

MSY Fashion ships to a range of domestic and international destinations.

Shipping availability depends on the delivery location and the services offered by our logistics partners. Customers can confirm shipping availability during checkout.

4. Estimated Delivery Times

Delivery begins once an order has been dispatched.

Estimated delivery times vary depending on the destination, shipping method selected, customs procedures (where applicable), and carrier operations.

While we strive to meet estimated delivery dates, these estimates are provided for reference only and cannot be guaranteed.

5. Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

• Delivery destination;

• Package weight and dimensions;

• Selected shipping method;

• Order value, where applicable.

The total shipping cost will be displayed before payment is completed.

6. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, a dispatch confirmation email will be sent.

Where available, shipment tracking information will be included to allow you to monitor your delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of purchase.

Please carefully review your shipping information before completing checkout.

MSY FASHION LTD is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Customs, Duties and Taxes

For international shipments, customs duties, import taxes, and other government fees may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are determined by the customs authorities of the destination country.

9. Lost, Delayed or Damaged Shipments

If your package has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact our Customer Support Team promptly.

When contacting us, please include:

• Your order number;

• Your full name;

• The email address used for the order;

• A description of the issue;

• Photographs of the package or product if damage has occurred.

We will work with the shipping carrier to investigate the matter and provide an appropriate resolution.

10. Incorrect Deliveries

If you receive an item that differs from what you ordered, please notify us as soon as possible after delivery.

Our support team will review your request and provide instructions to resolve the issue in accordance with our Returns & Exchanges Policy.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MSY FASHION LTD

Email:
support@msyfashiong.com

Phone:
+44 7493800427

Website:
msyfashiong.com

Registered Address:
41 Goodwood Road
Nottingham, England
NG8 2FT

At MSY Fashion, we are committed to processing orders efficiently, providing transparent shipping information, and delivering dependable customer support throughout the shipping process. Our goal is to ensure that every order reaches our customers safely and as smoothly as possible.