Returns & Exchanges Policy

Effective Date: July 30, 2026

At MSY Fashion, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Returns & Exchanges Policy explains the conditions and process for requesting a return or exchange for eligible items purchased through msyfashiong.com.

1. Company Information

This website is operated by:

MSY FASHION LTD

Registered Address:
41 Goodwood Road
Nottingham, England
NG8 2FT

Website:
msyfashiong.com

Customer Support:
Email: support@msyfashiong.com
Phone: +44 7493800427

2. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and unworn.

• Be returned in its original condition.

• Include the original packaging where possible.

• Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a return or exchange.

3. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return unless they are damaged, defective, or supplied incorrectly.

These may include:

• Earrings that have been worn or whose hygiene seal has been broken.

• Personalized or custom-made jewelry.

• Gift cards or promotional items.

• Products damaged through misuse, accidental damage, or normal wear and tear.

Your statutory consumer rights are not affected.

4. How to Request a Return

Before returning any item, please contact our Customer Support Team.

Please provide:

• Your full name.

• Order number.

• Email address used for the purchase.

• Reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return instructions.

Please do not send products back without receiving authorization from our support team.

5. Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for the cost of returning items.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

6. Exchanges

If you would like to exchange an item, please contact us within the applicable return period.

Exchanges are subject to:

• Product availability.

• Compliance with the return eligibility requirements.

• Successful inspection of the returned item.

If the requested replacement item is unavailable, we may offer an alternative item or process a refund where appropriate.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us as soon as possible after delivery.

To help us resolve the issue promptly, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

We will review your request and provide an appropriate resolution.

8. Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to the original payment method.

• Processing times may vary depending on your payment provider or financial institution.

• Original shipping charges are generally non-refundable unless the return results from our error or where required by applicable law.

9. Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

1. Check your bank account or payment method.

2. Contact your card issuer or payment provider, as processing times may vary.

3. If you still need assistance, please contact our Customer Support Team.

10. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

MSY FASHION LTD

Website:
msyfashiong.com

Email:
support@msyfashiong.com

Phone:
+44 7493800427

Registered Address:
41 Goodwood Road
Nottingham, England
NG8 2FT

At MSY Fashion, we are committed to providing a fair, transparent, and efficient returns process. Our goal is to ensure every customer can shop with confidence, knowing that our after-sales support is available whenever assistance is needed.